Nostra Game Privacy Policy – How We Handle Your Personal Data

1 Introduction

This Privacy Policy applies to your use of the Nostra Game platform, accessible at nostragame.net. It explains how we collect, use, store, and protect information about you when you register, play games, make deposits or withdrawals, or interact with any part of the platform.

By creating an account on Nostra Game, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please do not use the platform.

We may update this policy from time to time. When changes are made, the revised version will be published on this page with an updated effective date. Continued use of the platform after an update constitutes acceptance of the revised policy.

2 What Information We Collect

Nostra Game collects personal information in a few different ways — directly from you during registration and account use, automatically as you interact with the platform, and through identity verification processes.

We do not intentionally collect sensitive personal information beyond what is required for identity verification and account security. We do not collect information from players under 21 years of age.

3 How We Use Your Information

Nostra Game uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your account, including identity verification (KYC) and OTP authentication.
• Processing transactions: To handle deposits and withdrawals in Philippine Peso through local banking and e-wallet methods.
• Providing gaming services: To deliver slots, live casino, sports betting, eBingo, fish games, and other features available on the platform.
• Customer support: To respond to your enquiries, resolve disputes, and assist with account or payment issues.
• Security and fraud prevention: To detect unusual activity, prevent unauthorised account access, and protect the integrity of the platform.
• Responsible gaming: To support age verification and, where applicable, self-exclusion or account restriction requests.
• Platform improvement: To analyse how players use the platform and make informed decisions about features, performance, and game selection.
• Communications: To send account notifications, transaction confirmations, and platform updates. Marketing communications will only be sent where you have opted in.

4 Who We Share Your Information With

Nostra Game does not sell your personal data to third parties. We may share your information in the following limited circumstances:

• Payment processors: When you make a deposit or withdrawal, your financial details are passed to the relevant payment service (such as Philippine banks or e-wallet providers) to complete the transaction.
• Identity verification providers: During the KYC process, identity documents may be processed by a trusted verification partner.
• Technology service providers: Nostra Game uses third-party infrastructure and software providers to operate the platform. These providers are contractually required to protect your data.
• Legal and regulatory obligations: We may be required to disclose data to authorities in connection with legal proceedings, fraud investigations, or regulatory requirements.

All third parties who receive your personal data are required to handle it in accordance with applicable data protection principles and are not permitted to use it for their own marketing purposes.

5 How Long We Keep Your Data

Nostra Game retains personal data for as long as your account is active and for a reasonable period thereafter as required for legal, regulatory, or operational purposes. The specific retention period depends on the type of data:

• Account and identity data is typically retained for the duration of your account and for a period after closure, in accordance with applicable recordkeeping requirements.
• Transaction and financial records are retained as required for accounting, dispute resolution, and fraud investigation purposes.
• Technical and usage data is retained for shorter periods aligned with its operational purpose.

When your data is no longer needed for its original purpose and there is no legal basis for retaining it, it will be securely deleted or anonymised.

6 How We Protect Your Data

Nostra Game takes the security of your personal data seriously. The following measures are in place to protect your information:

• SSL encryption: All data transmitted between your browser or device and the Nostra Game platform is encrypted using SSL technology.
• OTP authentication: Account access and sensitive actions are secured with one-time password verification to prevent unauthorised access.
• KYC verification: Identity checks prevent account takeover and ensure that funds reach the correct person.
• Access controls: Personal data is accessible only to staff and systems that require it for legitimate platform operations.
• Security monitoring: The platform is monitored for unusual activity, and systems are regularly reviewed to address potential vulnerabilities.

While we take all reasonable measures to protect your data, no platform can guarantee absolute security. If you suspect your account has been accessed without your authorisation, contact us immediately at [email protected].

7 Cookies and Tracking

Nostra Game uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small files placed on your device that help us recognise your session, remember your preferences, and analyse how the platform is used.

• Essential cookies: Required for the platform to function. These cannot be disabled without affecting your ability to use Nostra Game.
• Performance cookies: Help us understand how players navigate the platform, which pages are visited most, and where improvements can be made.
• Session cookies: Keep you logged in during an active session and are deleted when you close your browser.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, though some features may behave differently.

8 Your Rights as a Player

As a player based in the Philippines, you have the following rights regarding your personal data held by Nostra Game:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: If your data is inaccurate or incomplete, you can request that it be corrected or updated.
• Right to deletion: In certain circumstances, you may request that your personal data be deleted. This is subject to any legal or regulatory retention obligations.
• Right to object: You can object to the processing of your data for marketing or profiling purposes at any time.
• Right to data portability: Where technically feasible, you can request that your data be provided in a commonly used format.

To exercise any of these rights, contact the Nostra Game support team at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable requirements.

9 Minors and Age Restrictions

Nostra Game is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has created an account or provided personal information, that account will be closed and the data deleted promptly.

If you believe a minor has registered on the platform, please notify us immediately at [email protected].

10 Contact and Data Enquiries

For any questions about this Privacy Policy, or to exercise your data rights, contact Nostra Game at [email protected]. Please include your registered account email address and a clear description of your request.

If you have questions about your account, payments, or platform use, the FAQ page is a good starting point.

For details on the rules governing your use of the platform, see the Terms & Conditions.