Nostra Game FAQ – Answers to Common Questions

You must be at least 21 years old. Age is checked during registration and again through the KYC verification process before your first withdrawal. Accounts found to belong to underage users are closed and any balance is forfeited.

No. Each person may only hold one Nostra Game account. Opening duplicate accounts under different names or email addresses is a violation of the Terms and Conditions and can result in all accounts being permanently suspended.

A valid Philippine government-issued ID — such as a passport, driver's licence, SSS card, or UMID — and proof of address (a recent utility bill or bank statement works). KYC is a one-time process completed through your account settings. It is required before your first withdrawal.

Email [email protected] from your registered email address. Include your username and the mobile number on the account. The support team will verify your identity and walk you through recovering access. Never share your password with anyone, including support staff.

Contact support at [email protected] to request a change. Some updates require identity verification before they can be processed to confirm the request is from the legitimate account holder.

Nostra Game accepts deposits via Philippine bank transfer and local e-wallets. GCash and Maya are among the e-wallet options available to Filipino players. All transactions are processed in Philippine Peso (PHP). Credit cards and cryptocurrency are not accepted for gaming deposits.

Deposits made via e-wallet typically reflect quickly once the transfer is confirmed on the sending side. Bank transfers may take a little longer depending on the sending bank's processing time. If a deposit hasn't reflected after a reasonable period, contact support with your transaction reference.

Submit a withdrawal request through your account dashboard. Your KYC verification must be complete before the first withdrawal is processed. Withdrawals go to your verified Philippine bank account or e-wallet in PHP. Processing times vary by method — your account transaction history shows the status of pending requests.

Common reasons include pending KYC verification, a pending document review, a mismatch between the withdrawal destination and your verified details, or a processing queue during peak periods. Check your account for any pending action items first, then contact support if the delay is unexplained.

Withdrawals must go to an account verified in your name. If you need to update your withdrawal destination, contact support to go through the verification process before making the change.

Nostra Game offers live casino (baccarat, blackjack, roulette, dragon tiger), sports betting, additional bet markets, eBingo, fish games, and slot titles. The platform is accessible from any modern mobile browser or desktop.

The sportsbook covers basketball (PBA and NBA), volleyball, boxing, esports, and football — the sports Filipino fans follow most. International leagues and competitions are also included. Visit the Betting page for the current selection.

Yes. All live casino games on Nostra Game are mobile-compatible. The platform runs in your browser — no app download required. A stable data connection or Wi-Fi gives you the smoothest experience for live-streamed tables.

Nostra Game uses games from established providers. Slots and RNG-based games use certified random number generators. Live casino results come directly from live dealer actions, not computer-generated outcomes. No system can guarantee wins — all games carry an inherent house edge.

Fish games are arcade-style shooting games where players use credits to fire at fish and other sea creatures on screen. Each creature has a different point or payout value. The games combine an element of skill in aiming with randomness in outcomes. Visit the Fish Games page for current titles.

All data is transmitted over SSL-encrypted connections. Account actions like withdrawals and logins from new devices require OTP verification sent to your registered mobile number. Personal data is handled in accordance with the Privacy Policy.

Contact support at [email protected] immediately. Include your username and a description of what you noticed — unexpected logins, unfamiliar bets, or a missing balance. The team can investigate and place a hold on the account while the issue is resolved.

No. Nostra Game support staff will never ask for your password under any circumstances. If anyone contacts you claiming to be from Nostra Game and requests your password, do not share it and report the contact to [email protected] immediately.

Players can contact support to request deposit limits, cooling-off periods, and self-exclusion. Temporary and permanent account closures are also available. Full details are on the Responsible Gaming page.

Email [email protected] from your registered email address and request self-exclusion. Specify how long you want the exclusion to last, or request a permanent closure. Your account will be suspended for the period requested and you will not be able to log in or place bets during that time.

No. Nostra Game does not guarantee wins on any game or betting market. All games carry a mathematical house edge and outcomes cannot be predicted or controlled. Gaming should be treated as entertainment — never bet more than you can genuinely afford to lose.

Active players earn their way through VIP tiers based on their play activity. Higher tiers come with benefits like faster withdrawal processing and priority support access. Visit the VIP page for details on the tier structure and how to progress.

Details on which activity counts towards VIP tier progress are available on the VIP page. If you have a specific question about your tier status, the support team can check your account.

VIP tier maintenance requirements are described on the VIP page. Generally, maintaining a tier requires staying active. If you have questions about your specific tier status, contact support.